Municipal Services
Highlighting the Municipal Services in Fish Hoek, Muizenberg, Simon’s Town, Kalk Bay, St James, Kommetjie, Noordhoek, Ocean View, Masiphumelele, Glencairn and Clovelly
South Peninsula Subcouncil
Offices at Civic Center Central Circle, Fish Hoek
Manager: Desiree Mentor Tel: 021 784 2011 Fax: 086 511 5287 desiree.mentor@capetown.gov.za www.capetown.gov.za
It is preferred that complaints are sent to the Subcouncil in writing (email, fax) on the prescribed form available at the Subcouncil office. The complainant will receive a reference number after the defect is logged. This number should be quoted whenever he/she enquires about the progress of the remedial action.
Municipal Service Contacts listed Alphabetically
Accounts Queries:
Tel: 0860 10 30 89 E-mail: accounts@capetown.gov.za
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Anti -Corruption Hotline:
toll-free anti-corruption hotline on 0800 32 31 30 to report suspected corruption.
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City of Cape Town General Enquiries 0860-103-089
For updated contact details to report all service delivery failures, see
http://www.scenicsouth.co.za/2013/01/city-of-cape-town-contact-details-for-service-delivery-faults/
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Copper theft report to:
Copperheads anti-theft unit on the toll free number 0800 222 771.
ELECTRICITY
Electricity fault reporting: phone on 0800 220 440, or should you not wish to wait in our queue, please send an SMS to 31220, including your account or meter number, physical address, description of your fault or query and alternate contact number if available. Or e-mail FaultReporting. Centre@capetown.gov.za (or on power@capetown.gov.za; this address is monitored 24 hour a day, with a response going out to the customer in short order.)
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FIRE SERVICE:
107 from Telkom lines OR 021-480 7700 from cell phones
Report people discarding burning cigarette from cars to the STOMPIE HOTLINE on 021 4247715
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Law Enforcement:
Phone Sub-council 19 Law enforcement office at 021 784 2033 or the all hour number 021 5961994 or South Peninsula Manager Mr McDuling on 072 863 2860
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SEWERAGE PUMP STATIONS
For leaks and all complaints sms 31373
WATER
0860 103 054
(leaks, burst mains, low water pressure, etc)
WHEELIE BINS
0860 102 640
(stolen, destroyed, replacement, etc)
TRAFFIC
Traffic Learner’s and Driver’s Licences
The new drivers licence test facility in Fish Hoek, Central Circle, is in operation. The contact numbers for Fish Hoek Drivers Licence Testing Centre are: 021 784 2060; 021 784 2061; 021 784 2062 and 021 784 2063.
Complaints re: traffic violations, traffic lights out of order, unroadworthy vehicles 021 5961999
Fault Reporting Contact information from Ald Felicity Purchase January 2010:
Electricity: contact telephonically on 0800 220 440, or should you not wish to wait in our queue, please send an SMS to 31220, including your account or meter number, physical address, description of your fault or query and alternate contact number if available. Or e-mail FaultReporting.Centre@capetown.gov.za (or on power@capetown.gov.za; this address is monitored 24 hour a day, with a response going out to the customer in short order.)
Water: contact telephonically on 0860 103054, or should you not wish to wait in our queue, please send an SMS to 31373. Email address is waterTOC@capetown.gov.za
Solid Waste: contact telephonically on 0860 103089 or by email wastewise@capetown.gov.za
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